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Engagement Coach

Company: University of California - Merced
Location: Merced
Posted on: April 16, 2019

Job Description:

Engagement Coach

Job Category:

Managerial/Professional

Unit:

Human Resources

Position Code:

SHR8816A

Status:

Open

Closing Date:

Applicant review and screening will begin on or around April 25th and will continue through selection.

Salary:

$82,000 - $92,000

Location:

DCC - Downtown Campus Center



Background check:

Background check is required



Description:


WHO WE ARE: The University of California, Merced, is an Affirmative Action/Equal Opportunity employer, and has a strong institutional commitment to the principle of diversity in all areas. In that spirit, we are particularly interested in receiving applications from a broad spectrum of qualified people who would assist the University in demonstrating its essential values of leadership, diversity, engagement and sustainability. Come be a part of history and join the first 21th Century research University.

WHAT WE VALUE:

- We recognize and celebrate the identities, values and beliefs of our community.

- We affirm the inherent dignity and value of every person while cultivating a campus climate rooted in mutual respect and compassion.

- We uphold the right to freedom of expression and encourage a culture of dialogue, understanding, and civility in all interactions. We seek to create a campus where a rich tapestry of ideas is shared, collaboration is embraced, and innovation is promoted.

- We pursue excellence in teaching and learning through contributions from all community members fostering a culture of open exchange.

- We promote opportunities for active participation and leadership in our communities.

- We champion civic engagement, environmental stewardship, research and teaching that connect theory and practice to learning and doing.

- We take pride in building, sustaining and sharing a culture that is founded on these principles of unity and respect.

ABOUT THE JOB:
The Engagement Coach will design, develop, and implement robust informal and formal conflict resolution programs for staff employees, supervisors, and managers. Responsible for developing effective intervention services to help individuals, units and senior administrators with a wide range of employee and supervisor issues including interpersonal conflicts, clarity of roles/responsibilities, work stress, change management, etc. that impact healthy workplace functioning. The Engagement Coach is a non-confidential position and will coordinate with campus stakeholders to provide an integrated conflict management system for Merced staff to voice their concerns, work to resolve their issues and contribute to a conflict-competent organization. Provides coaching and guidance to all levels within the organization, utilizing specialized employee relations expertise to resolve questions, concerns, for managers, employees, and complex group of employees in creative and effective ways.

WHAT YOU LL DO:

1) Conflict Resolution & Education:
Develops, coordinates, and implements effective alternative dispute resolution strategies and models, including early and informal resolution options, designed to grow a strong campus culture for effective staff engagement. Mediates/Facilitates and documents informal resolution agreements with individuals, groups, units at earliest state possible, when parties desire to resolve situations as an alternative to formal channels.

Counsels and coaches employees and managers concerning sensitive and difficult to resolve work-related/ employee relation problems, e.g., interpersonal conflict, workload, change management. Ensures all HR actions comply with UC policies, procedures, best practices, and relevant laws and collective bargaining agreements. Collaborates with COE/Campus Counsel/Compliance Office on highly complex and/or sensitive issues to recommend strategic solutions.

Responds to employee relations issues according to state and federal laws and union / labor contracts. Ensures that legal and regulatory requirements are met in terms of employee relations to minimize exposure to liability for the organization. In addition to early/informal/alternative dispute resolution, the Engagement Coach may be asked to provide professional coaching and/or develop and implement conflict resolution strategies as part of a formal misconduct case. Conduct follow-up reviews after early/ informal/alternative, and formal, resolutions to assure that resolution has been implemented effectively and to protect against retaliation.

Works effectively with people from diverse cultures to provide employee relations related support. Manages sensitive and private information in an appropriate manner. In partnership with HR colleagues and related functional areas across campus, design, develop, and implement a robust educational program that informs and empowers staff and managers to address and resolve work-related conflict timely and effectively.

Ensures fair and consistent application of policies, practices, and regulations by delivering exceptional HR services through communication, resources and tools to sustain strategic and operational performance.

2) Reporting & Analytics:
Interacts with and advises higher-level management and senior managers on controversial and high-risk situations. Plans, designs, influences and implements campus-wide processes. Employ a coordinated set of easily accessible organizational mechanisms to identify conflict in its earliest states, manage it carefully to prevent escalation, intervention and work with stakeholders to resolve conflicts.

Provides advice and effective situational coaching/counsel to managers on such issues as performance management, complex organizational changes, work place climate and other related areas. Prioritizes work assignments, adapts to changing priorities, and conducts complex and varied analyses.

Maintain records regarding informal and formal conflict resolution avenues and actions taken to resolve issues. Provide quarterly reporting. Identified trends and develops strategy to address patterns. May conduct highly sensitive termination interviews, analyze separation statistics and make recommendations with a focus on staff retention, staff engagement, and campus culture.

*LI-RM1



Qualifications:

- Bachelor's degree in related area and 5 years of directly related experience or 9 years related equivalent training and experience. (Required)

- Conflict Resolution and Certified Mediator. (Preferred)

- Master s degree in a related field preferred. (Preferred)

- Leadership and management experience in a large, complex environment, preferably at a research institution.

- Extensive experience in a management role to design, implement and assess organizational strategies and leadership in addressing complex problems and matters that are in-line with institutional goals.

- Advanced knowledge of employee relations function and other subject areas of human resources; advanced knowledge of functional area and understands how work impacts other areas in Human Resources and the organization.

- Advanced knowledge of organization policies and procedures; advanced knowledge of functional area and understands how work impacts other areas in Human Resources and the organization.

- Ability to identify and fill-in service gaps resulting in a robust conflict resolution management system.

- Advanced knowledge of applicable state and federal laws and regulations.

- Capable in developing, interpreting, implementing and administering organization-wide human resources policies and processes.

- Effective written and oral communication skills; including presentations, problem-solving, conflict resolution and political acumen in a complex organization.

- Demonstrated ability to handle extremely difficult or volatile situations / individuals effectively. Comfort in dealing with ambiguity and situations that do not have a

Keywords: University of California - Merced, Merced , Engagement Coach, Education / Teaching , Merced, California

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