Company: University of California - Merced
Posted on: April 16, 2019
Applicant review and screening will begin on or around April 25th
and will continue through selection.
$82,000 - $92,000
DCC - Downtown Campus Center
Background check is required
WHO WE ARE: The University of California, Merced, is an Affirmative
Action/Equal Opportunity employer, and has a strong institutional
commitment to the principle of diversity in all areas. In that
spirit, we are particularly interested in receiving applications
from a broad spectrum of qualified people who would assist the
University in demonstrating its essential values of leadership,
diversity, engagement and sustainability. Come be a part of history
and join the first 21th Century research University.
WHAT WE VALUE:
- We recognize and celebrate the identities, values and beliefs of
- We affirm the inherent dignity and value of every person while
cultivating a campus climate rooted in mutual respect and
- We uphold the right to freedom of expression and encourage a
culture of dialogue, understanding, and civility in all
interactions. We seek to create a campus where a rich tapestry of
ideas is shared, collaboration is embraced, and innovation is
- We pursue excellence in teaching and learning through
contributions from all community members fostering a culture of
- We promote opportunities for active participation and leadership
in our communities.
- We champion civic engagement, environmental stewardship, research
and teaching that connect theory and practice to learning and
- We take pride in building, sustaining and sharing a culture that
is founded on these principles of unity and respect.
ABOUT THE JOB:
The Engagement Coach will design, develop, and implement robust
informal and formal conflict resolution programs for staff
employees, supervisors, and managers. Responsible for developing
effective intervention services to help individuals, units and
senior administrators with a wide range of employee and supervisor
issues including interpersonal conflicts, clarity of
roles/responsibilities, work stress, change management, etc. that
impact healthy workplace functioning. The Engagement Coach is a
non-confidential position and will coordinate with campus
stakeholders to provide an integrated conflict management system
for Merced staff to voice their concerns, work to resolve their
issues and contribute to a conflict-competent organization.
Provides coaching and guidance to all levels within the
organization, utilizing specialized employee relations expertise to
resolve questions, concerns, for managers, employees, and complex
group of employees in creative and effective ways.
WHAT YOU LL DO:
1) Conflict Resolution & Education:
Develops, coordinates, and implements effective alternative dispute
resolution strategies and models, including early and informal
resolution options, designed to grow a strong campus culture for
effective staff engagement. Mediates/Facilitates and documents
informal resolution agreements with individuals, groups, units at
earliest state possible, when parties desire to resolve situations
as an alternative to formal channels.
Counsels and coaches employees and managers concerning sensitive
and difficult to resolve work-related/ employee relation problems,
e.g., interpersonal conflict, workload, change management. Ensures
all HR actions comply with UC policies, procedures, best practices,
and relevant laws and collective bargaining agreements.
Collaborates with COE/Campus Counsel/Compliance Office on highly
complex and/or sensitive issues to recommend strategic
Responds to employee relations issues according to state and
federal laws and union / labor contracts. Ensures that legal and
regulatory requirements are met in terms of employee relations to
minimize exposure to liability for the organization. In addition to
early/informal/alternative dispute resolution, the Engagement Coach
may be asked to provide professional coaching and/or develop and
implement conflict resolution strategies as part of a formal
misconduct case. Conduct follow-up reviews after early/
informal/alternative, and formal, resolutions to assure that
resolution has been implemented effectively and to protect against
Works effectively with people from diverse cultures to provide
employee relations related support. Manages sensitive and private
information in an appropriate manner. In partnership with HR
colleagues and related functional areas across campus, design,
develop, and implement a robust educational program that informs
and empowers staff and managers to address and resolve work-related
conflict timely and effectively.
Ensures fair and consistent application of policies, practices, and
regulations by delivering exceptional HR services through
communication, resources and tools to sustain strategic and
2) Reporting & Analytics:
Interacts with and advises higher-level management and senior
managers on controversial and high-risk situations. Plans, designs,
influences and implements campus-wide processes. Employ a
coordinated set of easily accessible organizational mechanisms to
identify conflict in its earliest states, manage it carefully to
prevent escalation, intervention and work with stakeholders to
Provides advice and effective situational coaching/counsel to
managers on such issues as performance management, complex
organizational changes, work place climate and other related areas.
Prioritizes work assignments, adapts to changing priorities, and
conducts complex and varied analyses.
Maintain records regarding informal and formal conflict resolution
avenues and actions taken to resolve issues. Provide quarterly
reporting. Identified trends and develops strategy to address
patterns. May conduct highly sensitive termination interviews,
analyze separation statistics and make recommendations with a focus
on staff retention, staff engagement, and campus culture.
- Bachelor's degree in related area and 5 years of directly related
experience or 9 years related equivalent training and experience.
- Conflict Resolution and Certified Mediator. (Preferred)
- Master s degree in a related field preferred. (Preferred)
- Leadership and management experience in a large, complex
environment, preferably at a research institution.
- Extensive experience in a management role to design, implement
and assess organizational strategies and leadership in addressing
complex problems and matters that are in-line with institutional
- Advanced knowledge of employee relations function and other
subject areas of human resources; advanced knowledge of functional
area and understands how work impacts other areas in Human
Resources and the organization.
- Advanced knowledge of organization policies and procedures;
advanced knowledge of functional area and understands how work
impacts other areas in Human Resources and the organization.
- Ability to identify and fill-in service gaps resulting in a
robust conflict resolution management system.
- Advanced knowledge of applicable state and federal laws and
- Capable in developing, interpreting, implementing and
administering organization-wide human resources policies and
- Effective written and oral communication skills; including
presentations, problem-solving, conflict resolution and political
acumen in a complex organization.
- Demonstrated ability to handle extremely difficult or volatile
situations / individuals effectively. Comfort in dealing with
ambiguity and situations that do not have a
Keywords: University of California - Merced, Merced , Engagement Coach, Education / Teaching , Merced, California
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