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Financial Systems Support Manager

Company: University of California - Merced
Location: Merced
Posted on: January 12, 2020

Job Description:

Financial Systems Support Manager

Job Category:

Managerial/Professional

Unit:

Business and Financial Services

Position Code:

SBFS9383A

Status:

Open

Closing Date:

Applicant review and screening will begin on or around 1/23/2020 and posting may close any time after that.

Location:

DCC - Downtown Campus Center



Background check:

Background check and fingerprinting may be required



Description:


The University of California, Merced, is the newest of the University of California system's 10 campuses and the first American research university built in the 21st century. With over 9,000 undergraduate and graduate students, UC Merced offers an environment that combines a commitment to diversity, inclusion, collaboration and professional development. With bachelor's, master's and doctoral degree programs, strong research and academic partnerships, and community involvement, the UC Merced campus is continually evolving and requires talented, knowledgeable and dynamic educators, researchers, management and staff.

Ranked among the best public universities in the nation by U.S. News and World Report, UC Merced is uniquely equipped to provide educational opportunities highly qualified students from the San Joaquin Valley and throughout California. The campus enjoys a special connection with nearby Yosemite National Park, is on the cutting edge of sustainability in construction and design, and supports the economic development of Merced and the region.

ABOUT THE JOB

Reporting to the Executive Director of Financial Systems Support within Business and Financial Services, the Financial Systems Support Manager plans, manages, and controls the activities of subordinate staff that provides functional/technical expertise in identifying, evaluating, and developing systems and procedures that are cost effective and meet user requirements. The Functional Systems Support Manager achieves departmental goals by managing a Functional Services Support team
providing functional/technical support to Finance and Administration system owners, functional owners and end users of supported systems.

The Functional Systems Support Manager is a higher level functional/technical role focused on leading a functional/technical team that is responsible for the delivery, analysis and maintenance of a variety of business systems, including enterprise systems, information systems, applications and/or data solutions. Through subordinate supervisors and staff, the Functional Systems Support Manager is directly responsible for ensuring the successful day-to-day management of the operation of existing systems and applications to ensure effective functioning of distribution and customer support of Finance and Administration supported systems.

KEY RESPONSIBILITIES:

1) Has significant responsibility for setting strategic direction and determining the overall objectives for the portfolio of functional/technical work for assigned unit within the Financial Systems Support department. Decides how to use resources and provides guidance to subordinates to meet schedules and achieve departmental goals. Manages, selects, develops, mentors and evaluates personnel ensuring efficient operation of assigned unit. Manage all aspects of support for assigned business systems applications support and operations including planning, designing, implementing, supporting and maintaining various functions. Makes recommendations and implements decisions on issues (operational and budget processes, staff FTE, finance, human resources and space planning) that have department and division impact.

2) Advises leadership on management of and strategic investment in information systems, data solutions and assets. Identifies opportunities and determines functional/technical architecture for systems and applications within assigned unit and maintains the unit's portion of system application inventory and knowledge management platform to optimize solutions and achieve organizational objectives. Guides Financial Systems Support team and other system stakeholder issues encountered and make recommendations in the design and implementation of solutions.

3) Establishes and manages protocols and processes for systems access, provisioning and security role management for applications within the Division of Finance and Administration. Is responsible for establishing and maintaining appropriate service management protocols for each supported system assigned to the unit. Responsible to ensure assigned team follows standards for development tools, platforms, methodology and controls to ensure efficiency, quality and consistency in supporting Finance and Administration systems. Serves as the domain expert in accordance with functional/technical units team assigned systems. Responsible for system management, enhancement, provisioned access, and issue resolution. Maintain control of security provisioning for supported systems. Under the oversight of the Executive Director of Financial Systems Support, partners closely with Business/Functional teams, subject matter experts, outside vendors and the Office of Information Technology local and from other UC Campuses in the build, testing and implementation of supported systems. Brings expertise and/or identifies subject matter experts in support of multi-functional efforts to identify, interpret, and produce recommendations based on company system s needs. Mentors direct reports and other colleagues in problem identification, and utilizing systems, methodologies, tools, and techniques. May represents Financial Systems Support on campus-wide work groups.

4) Provides leadership, direction, and expertise to systems support and maintenance as well as is an informed stakeholder on systems implementation projects. Identifies business challenges and uses data analysis to help influence changes to the operations, process or programs through the collection of data from identified service issues. Partners with systems stakeholders to understand their functions and ensure the system is delivering on their functional and data needs. Serve as an active participant on cross-functional project teams and provides guidance and training to teams in asking appropriate questions, interpreting data, and translating into action.

*LI-RM1



Qualifications:

- Bachelor's Degree in Finance, Accounting, CIS, Economics or other related discipline AND 5 years of directly related experience or 9 years of directly related equivalent training, experience and education

- Certifications such as Lean Six Sigma Certification-Green Belt (preferred).

CRITICAL KNOWLEDGE, SKILLS, AND COMPETENCIES:

- Excellent written and verbal communication skills are required, a demonstrated ability to elicit functional and nonfunctional requirements from end users and provide high quality requirements to technical team members, a demonstrated ability to convey complex technical issues to non-technical end-users to facilitate high quality requirements.

- Ability to interact with individuals at all levels of the organization, an inclusive style that ensures that all members of the project team and other key individuals have a voice in requirements and solution design, demonstrated ability to incorporate many points of view and maintain flexibility when finding solutions to challenges.

- Provides insight re: problem solving by offering novel approaches and incorporating new technologies, ability to design and lead (research, analyze data, interpret results, and provide summaries of same) projects and carry them to completion against a timeline.

- Highly efficient at time management and prioritization; able to help the group establish timelines to accomplish complex tasks; ability to troubleshoot problems and generate effective solutions, may be a member of cross functional teams and provide counsel and guidance re:

Keywords: University of California - Merced, Merced , Financial Systems Support Manager, Executive , Merced, California

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