General Manager

Company: Prado Hotel Management
Location: Merced
Posted on: March 25, 2020

Job Description:

The General Manager is responsible for the operation of the entire hotel including revenue generation profitability, guest service, quality and overall cleanliness and maintenance of the property. Operation of the hotel will include but is not limited to leading the Executive and management team effectively, coordinating the operation of each individual's department and special projects, and assisting in identifying problems and solutions. The GM must guide the Executive and management team in dealing with the hotel's problems and opportunities in order to best serve the financial interests of the property. Through leadership and mentoring the GM works to establish a friendly, courteous, and service-oriented approach to guests that is exhibited by all hotel employees. The GM must provide solid employee relations for the entire hotel and must be involved in sales & revenue management to help with strategy and identify need periods while supporting the team to accomplish top line goals. JOB DUTIES: Lead the Executive and Management team effectively Plans, develops and implements hotel policies and goals. Coordinate the operation of each individual's department and special projects, and assist in identifying problems and solutions Lead monthly call with Corporate Staff Monthly forecasting of operating staff and cost expenditures Monthly P&L review to keep cost and expenses in line Business planning in line with forecasted sales and costs including guidance to department heads Establish and implement guest service standards for all departments, periodically review, identify problems and corrective actions Periodically inspect guest rooms, public areas, back of house, banquet function set-ups to make certain operation is consistent brand standards Coordinates activities of departments such as rooms, food, beverage, engineering, sales, and administrative to create operational efficiency and economy. Directs and coordinates promotion of products and services to develop new markets, increase share of market, and obtain a competitive position in the industry. Involvement in sales & revenue management to help with strategy and identify need periods and supporting team to accomplish top line goals Directs preparation of directives to departments outlining policy, program, or operations changes to be implemented. Direct maintenance of the asset and report any building or product issues to Corporate Office Ensuring that the hotel is strategically aligned within the local hospitality industry and the community through active support and participation in various organizations and events. Achieving the hotel's service, revenue, and financial performance goals that are products of strategic and visionary planning, development and execution. This includes: Providing a core, foundational and dynamic guest and team member relation platforms that culminates in the highest levels of satisfaction and loyalty. Business and operational forecasting and planning that incorporates broad-based strategies and metrics that fulfill financial performance goals. Leading and directing the efforts of an Executive Team that includes Rooms, F&B, Housekeeping, Sales & Marketing, Revenue Management, Finance, Engineering and Human Resources. This includes: Providing clear, concise and timely guidance, direction and accountability expectations to each individual Executive Team member. Providing a platform for inclusion, collaboration and coordination from and between each Executive Team member. Ensuring that the highest level of compliance with Ownership and Franchise Brand Standards are adhered to and met. This includes: Fulfilling and improving upon the Stanford Hotel's ethics and compliance standards through the established Internal Audit processes. JOB REQUIREMENTS: 3 years as a GM with Major Brand Experience Bachelor's Degree in Hospitality Management or related area of study Previous background, experience and commitment to lead within a diverse, vibrant and engaged team member environment is required. Experience with local governments in negotiations and development of presentations. Ability to understand Guests' service needs. Ability to be well organized, maintain concentration and complete all work assigned. Ability to focus attention to performance of tasks despite frequent, stressful or unusual interruptions. Ability to converse calmly with irate Guests', co-workers or supervisors in sometimes tense situations. Ability to perform job functions with minimal supervision. Ability to take and give direction. Ability to work cohesively with co-workers and other departments as part of a team. Ability to build morale and spirit. Ability to interact with people beyond giving and receiving instructions, particularly in resolving complaints and problems. Ability to adhere to work schedule and arrive on time in a neat and alert condition and adhere to company dress standards. Ability to negotiate, prospect, plan, prioritize, and organize. Ability to read and understand financial statements, forecast business, prepare annual budget and marketing plan.

Keywords: Prado Hotel Management, Merced , General Manager, Executive , Merced, California