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Retail Operations Manager - UC Merced College Campus Bookstore

Company: Careerbuilder-US
Location: Merced
Posted on: March 12, 2020

Job Description:

Join the Follett Team where employees are valued, respected and offered career paths throughout its many campus locations. We're more than just a book company, we're a gateway to knowledge--harnessing our insights to help improve student outcomes and shape the future of education as we know it.

--- Follett serves over half of the students in the United States.
--- Working with 80,000 schools as a leading provider of education technology, services and print and digital content.
--- We're higher education's largest campus retailer and a hub for school spirit and community as we operate nearly 1,200 local campus stores and over 1,600 virtual stores across the continent.
--- We take pride in the fact that for more than 140 years, we have been helping to improve people's lives by supporting a lifetime of learning and education.

If you are looking for an opportunity to work for an industry leader at a premier campus location, and want to pursue a rewarding career path, consider joining Follett, where employees are considered the cornerstone of Follett's business.

Key Areas of Responsibility:

--- Supervises the work activities of store team members, FT/PT and Temporary including:
- Interviews, hires and trains associates
- Providing coaching, training, and talent development to associates ongoing and ensuring great customer service
- Write a guest-driven schedule, ensuring coverage and maximizing our ability to serve our guests
- Talent Management
--- Develops saleable inventory plans with the Store Manager to maintain proper levels to meet customer demand. Plans for special sales and promotions. Schedules regular appointments to meet with school representatives or other personnel to ensure sales optimization for campus activity. Manages the visual presentation of the store to create an exciting shopping environment for customers.
--- May work on renovation projects, store reorganizations, new store openings, and store closings. May respond to managerial or Home Office requests for special reports, information, or for help on special projects.
--- Ensures the safety of company funds, assets, personnel, customers and property and adherence of policies governing the acceptance of credit cards and checks.
--- Drive operational excellence and profitability through analyzing data, reducing in-store shrink, and ensuring key compliance initiatives are fully executed.
--- Maintain a hassle-free atmosphere driving the Follett culture, which includes resolving all escalated concerns from guests, faculty, vendors, facility-related concerns, and back of house.L

Qualifications

--- Bachelor's degree or equivalent?
--- Must have 3-5 years experience
--- 3-5 years previous experience in retail store management and people management; bookstore experience preferred.
--- Strong background in merchandise presentation, strong aptitude for numbers and demonstrated ability to build relationships and customer outreach.
--- Administrative skills with strong aptitude with numbers and safe cash handling procedures; demonstrated ability to lead and influence a team; strong customer service and communication skills; strong organizational and problem-solving skills; computer literacy.
--- General Computer Skills
--- Flexible schedule required

Additional Information

All your information will be kept confidential according to EEO guidelines.

Keywords: Careerbuilder-US, Merced , Retail Operations Manager - UC Merced College Campus Bookstore, Hospitality & Tourism , Merced, California

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