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Computer Resource Specialist (A/V)

Company: University of California - Merced
Location: Merced
Posted on: January 12, 2020

Job Description:

Computer Resource Specialist (A/V)

Job Category:

Computing/Information Technology

Unit:

Information Technology

Position Code:

SIT9337A

Status:

Open

Closing Date:

until filled

Salary:

$26.52/Hour (Full-time)

Location:

Campus Site



Background check:

Background check and fingerprinting may be required



Description:


The University of California, Merced is the newest of the University of California system s 10 campuses and the first American research university built in the 21st century. With over 9,000 undergraduate and graduate students, UC Merced offers an environment that combines a commitment to diversity, inclusion, collaboration, and professional development. With bachelor s, master s and doctoral degree programs, strong research and academic partnerships, and community involvement, the UC Merced campus is continually evolving and requires talented, knowledgeable, and dynamic educators, researchers, management, and staff.

Ranked among the best public universities in the nation by U.S. News and World Report, UC Merced is uniquely equipped to provide educational opportunities to highly qualified students from throughout California. The campus enjoys a special connection with nearby Yosemite National Park, is on the cutting edge of sustainability in construction and design, supporting the economic development of Merced and the region.

ABOUT THE JOB

Under direct supervision, the Computer Resource Specialist (A/V) provides a wide range of quality technical and consultative services to all campus users. Support includes, but is not limited to, computer hardware, software, network, and classroom and conference audio-visual technologies. Being part of a larger service team, this position is also responsible for providing services via telephone calls, email, and in-person walk-up requests, as well as utilization of ServiceNow tool for managing service requests. Ancillary duties include maintaining compliance with software licensing, hardware and software inventory control, security updates managing students and project participation. Additionally, this position will be requested to document solutions to common support questions and provide backup support to other service analysts.

KEY RESPONSIBILITIES

Audio-Visual Conference and Classroom Support Services
Assist campus users with successful operation of classroom and lecture hall audio-visual and media equipment. This may include responding within minutes to classrooms and lecture halls.
Troubleshoot, repair, maintain and secure data projection, multimedia and mobile AV systems in OIT supported classrooms and spaces.
Provide AV support and assistance with requests for classroom video capture, videoconferencing and special events.
Develop documentation and training materials on the effective use of classroom AV and other academic technologies.
Gather key information from client on the problem they are experiencing and generate Incidents or Service Requests in ServiceNow (or other officially adopted ticketing solution), and if needed, assign, monitor, and resolve in a timely fashion to end user satisfaction.
Install, upgrade, configure desktop, laptop, peripheral devices, and other devices with relevant software or system imaging.
Diagnosis and resolution of computer related problems, providing guidance and training to campus users, on as needed basis
Collaborate with other service support analysts in promoting enhanced problem resolution.

*LI-RM1



Qualifications:

Qualifications:

AA plus 2 years of experience. AA may be substituted with equivalent years of experience.

Bachelor s degree preferred.

Industry certification is preferred. (i.e. AVIXA, CTS, Harman HCCP, Extron AV Associate).

Experience in a research University environment highly desirable.

Competency Requirements:
Excellent customer service skills.
Ability to work independently and within a team.
Ability to understand user needs and articulate solutions.
Excellent organizational and prioritization skills, including the ability to handle multiple tasks and job functions
Excellent communication skills with the ability to communicate technical concepts with clarity, patience, tact and diplomacy via telephone, written media, or face to face with faculty, staff, and students.
Knowledge of PC and Macintosh hardware, including the use of their respective operating systems and standard software, such as Microsoft Office and web browsers.
Problem solving and critical thinking skills to diagnose a problem and determine steps necessary to produce an effective solution.
Knowledge of network topology and troubleshooting, anti-virus software, and firewall hardware.
Aptitude to learn computer-based applications and information.
Progressive experience in technical computer hardware upgrades and hardware maintenance.
Experience with WIN and OSX operating systems
Solid laptop and desktop hardware and software troubleshooting skills
Experience configuring and supporting mobile and tablet devices
Experience with connecting and troubleshooting devices connected to audio/visual systems
Demonstrated experience with digital projectors, flat panel displays, document cameras, audio amplifiers, wireless audio systems, Blu-Ray/DVD/VHS video players, digital switching devices, and touch panel control systems with associated cabling and wiring.
Demonstrated knowledge of broadcast systems to include video cameras, switching and control systems, audio systems, and associated multimedia equipment.
Demonstrated experience troubleshooting video output from a wide variety of devices.
Experience installing, configuring, administering, and maintaining computer lab hardware, software, servers and imaging.
Experience in performing hardware troubleshooting and maintenance, and is responsible for creating and adapting Ghost system images for the computer lab and deployment.
Experience in coordinating with various department and determine scope and requirements.



To Apply:

Click on the link below to use our new on-line application system.

If you do not have internet access you may mail your application, resume, and cover letter to: University of California, Merced, 5200 North Lake Rd., Merced CA 95343. Please list the job number on the subject line.

Apply Online





The University of California is an Equal Employment Opportunity/Affirmative Action employer and invites applications from all qualified applicants, including women, minorities, veterans, and individual with disabilities, who will enrich the teaching, research and public service missions of the university. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the complete University of California nondiscrimination and affirmative action policy, see: UC Nondiscrimination & Affirmative Action Policy: https://policy.ucop.edu/doc/4000376/DiscHarassAffirmAction

As of January 1, 2014 the University of California, Merced will be a smoke and tobacco free workplace. Information and the Smoke and Tobacco Free policy is available at
http://smokefree.ucmerced.edu

E-Verify: Effective September 8, 2009, all employers who receive Federal contracts and grants are required to comply with E-Verify, an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA). E-Verify electronically verifies employment eligibility by comparing information provided on the I-9 form to records in the DHS and SSA databases. Certain positions funded by federal contracts/subcontracts requires UC Merced to notify job applicants that an E-Verify

Keywords: University of California - Merced, Merced , Computer Resource Specialist (A/V), IT / Software / Systems , Merced, California

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