Computer Resource Specialist (A/V)
Company: University of California - Merced
Posted on: January 12, 2020
Computer Resource Specialist (A/V)
Background check and fingerprinting may be required
The University of California, Merced is the newest of the
University of California system s 10 campuses and the first
American research university built in the 21st century. With over
9,000 undergraduate and graduate students, UC Merced offers an
environment that combines a commitment to diversity, inclusion,
collaboration, and professional development. With bachelor s,
master s and doctoral degree programs, strong research and academic
partnerships, and community involvement, the UC Merced campus is
continually evolving and requires talented, knowledgeable, and
dynamic educators, researchers, management, and staff.
Ranked among the best public universities in the nation by U.S.
News and World Report, UC Merced is uniquely equipped to provide
educational opportunities to highly qualified students from
throughout California. The campus enjoys a special connection with
nearby Yosemite National Park, is on the cutting edge of
sustainability in construction and design, supporting the economic
development of Merced and the region.
ABOUT THE JOB
Under direct supervision, the Computer Resource Specialist (A/V)
provides a wide range of quality technical and consultative
services to all campus users. Support includes, but is not limited
to, computer hardware, software, network, and classroom and
conference audio-visual technologies. Being part of a larger
service team, this position is also responsible for providing
services via telephone calls, email, and in-person walk-up
requests, as well as utilization of ServiceNow tool for managing
service requests. Ancillary duties include maintaining compliance
with software licensing, hardware and software inventory control,
security updates managing students and project participation.
Additionally, this position will be requested to document solutions
to common support questions and provide backup support to other
Audio-Visual Conference and Classroom Support Services
Assist campus users with successful operation of classroom and
lecture hall audio-visual and media equipment. This may include
responding within minutes to classrooms and lecture halls.
Troubleshoot, repair, maintain and secure data projection,
multimedia and mobile AV systems in OIT supported classrooms and
Provide AV support and assistance with requests for classroom video
capture, videoconferencing and special events.
Develop documentation and training materials on the effective use
of classroom AV and other academic technologies.
Gather key information from client on the problem they are
experiencing and generate Incidents or Service Requests in
ServiceNow (or other officially adopted ticketing solution), and if
needed, assign, monitor, and resolve in a timely fashion to end
Install, upgrade, configure desktop, laptop, peripheral devices,
and other devices with relevant software or system imaging.
Diagnosis and resolution of computer related problems, providing
guidance and training to campus users, on as needed basis
Collaborate with other service support analysts in promoting
enhanced problem resolution.
AA plus 2 years of experience. AA may be substituted with
equivalent years of experience.
Bachelor s degree preferred.
Industry certification is preferred. (i.e. AVIXA, CTS, Harman HCCP,
Extron AV Associate).
Experience in a research University environment highly
Excellent customer service skills.
Ability to work independently and within a team.
Ability to understand user needs and articulate solutions.
Excellent organizational and prioritization skills, including the
ability to handle multiple tasks and job functions
Excellent communication skills with the ability to communicate
technical concepts with clarity, patience, tact and diplomacy via
telephone, written media, or face to face with faculty, staff, and
Knowledge of PC and Macintosh hardware, including the use of their
respective operating systems and standard software, such as
Microsoft Office and web browsers.
Problem solving and critical thinking skills to diagnose a problem
and determine steps necessary to produce an effective solution.
Knowledge of network topology and troubleshooting, anti-virus
software, and firewall hardware.
Aptitude to learn computer-based applications and information.
Progressive experience in technical computer hardware upgrades and
Experience with WIN and OSX operating systems
Solid laptop and desktop hardware and software troubleshooting
Experience configuring and supporting mobile and tablet devices
Experience with connecting and troubleshooting devices connected to
Demonstrated experience with digital projectors, flat panel
displays, document cameras, audio amplifiers, wireless audio
systems, Blu-Ray/DVD/VHS video players, digital switching devices,
and touch panel control systems with associated cabling and
Demonstrated knowledge of broadcast systems to include video
cameras, switching and control systems, audio systems, and
associated multimedia equipment.
Demonstrated experience troubleshooting video output from a wide
variety of devices.
Experience installing, configuring, administering, and maintaining
computer lab hardware, software, servers and imaging.
Experience in performing hardware troubleshooting and maintenance,
and is responsible for creating and adapting Ghost system images
for the computer lab and deployment.
Experience in coordinating with various department and determine
scope and requirements.
Click on the link below to use our new on-line application
If you do not have internet access you may mail your application,
resume, and cover letter to: University of California, Merced, 5200
North Lake Rd., Merced CA 95343. Please list the job number on the
The University of California is an Equal Employment
Opportunity/Affirmative Action employer and invites applications
from all qualified applicants, including women, minorities,
veterans, and individual with disabilities, who will enrich the
teaching, research and public service missions of the university.
All qualified applicants will be considered for employment without
regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, disability, age or protected veteran
status. For the complete University of California nondiscrimination
and affirmative action policy, see: UC Nondiscrimination &
Affirmative Action Policy:
As of January 1, 2014 the University of California, Merced will be
a smoke and tobacco free workplace. Information and the Smoke and
Tobacco Free policy is available at
E-Verify: Effective September 8, 2009, all employers who receive
Federal contracts and grants are required to comply with E-Verify,
an Internet-based system operated by the Department of Homeland
Security (DHS) in partnership with the Social Security
Administration (SSA). E-Verify electronically verifies employment
eligibility by comparing information provided on the I-9 form to
records in the DHS and SSA databases. Certain positions funded by
federal contracts/subcontracts requires UC Merced to notify job
applicants that an E-Verify
Keywords: University of California - Merced, Merced , Computer Resource Specialist (A/V), IT / Software / Systems , Merced, California
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