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COMPUTER RESC SPEC 2 - 11981

Company: University of California - Merced
Location: Merced
Posted on: October 16, 2020

Job Description:

Hiring Range

$28.14/hour

Job Closing Date

Applicant review will begin October 26, 2020 and posting may close any time after that without notice.

About UC Merced

The University of California, Merced, is the newest of the University of California system's 10 campuses and the first American research university built in the 21st century. With nearly 9,000 undergraduate and graduate students, UC Merced offers an environment that combines a commitment to diversity, inclusion, collaboration and professional development. With bachelor's, master's and doctoral degree programs, strong research and academic partnerships, and community involvement, the UC Merced campus is continually evolving and requires talented, knowledgeable and dynamic educators, researchers, management and staff.

Ranked among the best public universities in the nation by U.S. News and World Report, UC Merced is uniquely equipped to provide educational opportunities highly qualified students from the San Joaquin Valley and throughout California. The campus enjoys a special connection with nearby Yosemite National Park, is on the cutting edge of sustainability in construction and design, and supports the economic development of Merced and the region.


About the Job

Under direct supervision, the Service Support Analyst provides a wide range of quality technical and consultative services to all campus users. Support includes, but is not limited to, computer hardware, software, network, and classroom and conference audio-visual technologies. Being part of a larger service team, this position is also responsible for providing services via telephone calls, email, and in-person walk-up requests, as well as utilization of ServiceNow tool for managing service requests. Ancillary duties include maintaining compliance with software licensing, hardware and software inventory control, security updates managing students and project participation. Additionally, this position will be requested to document solutions to common support questions and provide backup support to other service analysts.

KEY RESPONSIBILITIES:

10% Audio-Visual Conference and Classroom Support Services

80% Help Desk Support Services

10% Computer Lab Support Services

Qualifications

* AA plus 2 years of experience. AA may be substituted with equivalent years of experience.

Bachelor s degree preferred.

Industry certification is preferred. (i.e. Apple Certified Mac Technician (ACMT), or Microsoft Certified Professional (MCP), Network+, etc.)

Experience in a research University environment highly desirable.



Competency Requirements:

Excellent customer service skills.

Ability to work independently and within a team.

Ability to understand user needs and articulate solutions.

Excellent organizational and prioritization skills, including the ability to handle multiple tasks and job functions

Excellent communication skills with the ability to communicate technical concepts with clarity, patience, tact and diplomacy via telephone, written media, or face to face with faculty, staff, and students.

Knowledge of PC and Macintosh hardware, including the use of their respective operating systems and standard software, such as Microsoft Office and web browsers.

Problem solving and critical thinking skills to diagnose a problem and determine steps necessary to produce an effective solution.

Knowledge of network topology and troubleshooting, anti-virus software, and firewall hardware. *

Aptitude to learn computer-based applications and information.

Progressive experience in technical computer hardware upgrades and hardware maintenance.

Service Desk (Helpdesk and Desktop Support Services)

Experience with WIN and OSX operating systems

Solid laptop and desktop hardware and software troubleshooting skills

Experience configuring and supporting mobile and tablet devices



Physical Requirements:

To comply with the Americans with Disabilities Act of 1990 (ADA), which prohibits discrimination against qualified individuals on the basis of disability, it is necessary to specify the physical, mental and environmental conditions of the Essential Duties of the job. Use these codes to complete this section: "F" for frequently; "O" for occasionally; "N" for not at all.

PHYSICAL

On the job the employee must:

(O) Bend (F) Sit

(O) Squat (F) Stand

(O) Crawl (F) Walk

(O) Climb (F) Push/Pull

(O) Kneel

(F) Handle objects (manual dexterity)

(F) Reach above shoulder level

(F) Use fine finger movements

( ) Other _________________

Must carry/lift loads of:

(F) Light (up to 25lbs.)

(O) Moderate (25-50lbs.)

( ) Heavy (over 50lbs.)

MENTAL

On the job the employee must be able to:

(F) Read/comprehend

(F) Write

(F) Perform calculations

(F) Communicate orally

(F) Reason and analyze

( ) Other ________________

ENVIRONMENTAL

On the job the employee:

(N) Is exposed to excessive noise

(N) Is around moving machinery

(N) Is exposed to marked changes in temperature and/or humidity

(N) Is exposed to dust, fumes, gases, radiation, microwave (circle)

(N) Drives motorized equipment

(N) Works in confined quarters

( ) Other _____________________________

Background Check

Background check and fingerprinting may be required.

Policy Statement

How to Apply:
An online application is required for each position to apply.

Equal Employment Opportunity:
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age or protected veteran status.
For the complete University of California nondiscrimination and affirmative action policy see: http://policy.ucop.edu/doc/4000376/NondiscrimAffirmAct.

Smoke and Tobacco Free Policy:
The University of California, Merced is a smoke and tobacco free workplace. Information and the Smoke and Tobacco Free policy is available at http://smokefree.ucmerced.edu.

E-Verify:
All employers who receive Federal contracts and grants are required to comply with E-Verify, an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA). E-Verify electronically verifies employment eligibility by comparing information provided on the I-9 form to records in the DHS and SSA databases. Certain positions funded by federal contracts/subcontracts requires UC Merced to notify job applicants that an E-Verify check will be conducted and the successful candidate must pass the E-Verify check.

Pay, Benefits & Work Schedule:
For information on the comprehensive benefits package offered by the University of California visit: http://ucnet.universityofcalifornia.edu/compensation-and-benefits/

Keywords: University of California - Merced, Merced , COMPUTER RESC SPEC 2 - 11981, IT / Software / Systems , Merced, California

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