COMPUTER RESC SPEC 2 - 11981
Company: University of California - Merced
Posted on: October 16, 2020
Job Closing Date
Applicant review will begin October 26, 2020 and posting may close
any time after that without notice.
About UC Merced
The University of California, Merced, is the newest of the
University of California system's 10 campuses and the first
American research university built in the 21st century. With nearly
9,000 undergraduate and graduate students, UC Merced offers an
environment that combines a commitment to diversity, inclusion,
collaboration and professional development. With bachelor's,
master's and doctoral degree programs, strong research and academic
partnerships, and community involvement, the UC Merced campus is
continually evolving and requires talented, knowledgeable and
dynamic educators, researchers, management and staff.
Ranked among the best public universities in the nation by U.S.
News and World Report, UC Merced is uniquely equipped to provide
educational opportunities highly qualified students from the San
Joaquin Valley and throughout California. The campus enjoys a
special connection with nearby Yosemite National Park, is on the
cutting edge of sustainability in construction and design, and
supports the economic development of Merced and the region.
About the Job
Under direct supervision, the Service Support Analyst provides a
wide range of quality technical and consultative services to all
campus users. Support includes, but is not limited to, computer
hardware, software, network, and classroom and conference
audio-visual technologies. Being part of a larger service team,
this position is also responsible for providing services via
telephone calls, email, and in-person walk-up requests, as well as
utilization of ServiceNow tool for managing service requests.
Ancillary duties include maintaining compliance with software
licensing, hardware and software inventory control, security
updates managing students and project participation. Additionally,
this position will be requested to document solutions to common
support questions and provide backup support to other service
10% Audio-Visual Conference and Classroom Support Services
80% Help Desk Support Services
10% Computer Lab Support Services
* AA plus 2 years of experience. AA may be substituted with
equivalent years of experience.
Bachelor s degree preferred.
Industry certification is preferred. (i.e. Apple Certified Mac
Technician (ACMT), or Microsoft Certified Professional (MCP),
Experience in a research University environment highly
Excellent customer service skills.
Ability to work independently and within a team.
Ability to understand user needs and articulate solutions.
Excellent organizational and prioritization skills, including the
ability to handle multiple tasks and job functions
Excellent communication skills with the ability to communicate
technical concepts with clarity, patience, tact and diplomacy via
telephone, written media, or face to face with faculty, staff, and
Knowledge of PC and Macintosh hardware, including the use of their
respective operating systems and standard software, such as
Microsoft Office and web browsers.
Problem solving and critical thinking skills to diagnose a problem
and determine steps necessary to produce an effective solution.
Knowledge of network topology and troubleshooting, anti-virus
software, and firewall hardware. *
Aptitude to learn computer-based applications and information.
Progressive experience in technical computer hardware upgrades and
Service Desk (Helpdesk and Desktop Support Services)
Experience with WIN and OSX operating systems
Solid laptop and desktop hardware and software troubleshooting
Experience configuring and supporting mobile and tablet devices
To comply with the Americans with Disabilities Act of 1990 (ADA),
which prohibits discrimination against qualified individuals on the
basis of disability, it is necessary to specify the physical,
mental and environmental conditions of the Essential Duties of the
job. Use these codes to complete this section: "F" for frequently;
"O" for occasionally; "N" for not at all.
On the job the employee must:
(O) Bend (F) Sit
(O) Squat (F) Stand
(O) Crawl (F) Walk
(O) Climb (F) Push/Pull
(F) Handle objects (manual dexterity)
(F) Reach above shoulder level
(F) Use fine finger movements
( ) Other _________________
Must carry/lift loads of:
(F) Light (up to 25lbs.)
(O) Moderate (25-50lbs.)
( ) Heavy (over 50lbs.)
On the job the employee must be able to:
(F) Perform calculations
(F) Communicate orally
(F) Reason and analyze
( ) Other ________________
On the job the employee:
(N) Is exposed to excessive noise
(N) Is around moving machinery
(N) Is exposed to marked changes in temperature and/or humidity
(N) Is exposed to dust, fumes, gases, radiation, microwave
(N) Drives motorized equipment
(N) Works in confined quarters
( ) Other _____________________________
Background check and fingerprinting may be required.
How to Apply:
An online application is required for each position to apply.
Equal Employment Opportunity:
The University of California is an Equal Opportunity/Affirmative
Action Employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, national origin, disability, age or protected
For the complete University of California nondiscrimination and
affirmative action policy see:
Smoke and Tobacco Free Policy:
The University of California, Merced is a smoke and tobacco free
workplace. Information and the Smoke and Tobacco Free policy is
available at http://smokefree.ucmerced.edu.
All employers who receive Federal contracts and grants are required
to comply with E-Verify, an Internet-based system operated by the
Department of Homeland Security (DHS) in partnership with the
Social Security Administration (SSA). E-Verify electronically
verifies employment eligibility by comparing information provided
on the I-9 form to records in the DHS and SSA databases. Certain
positions funded by federal contracts/subcontracts requires UC
Merced to notify job applicants that an E-Verify check will be
conducted and the successful candidate must pass the E-Verify
Pay, Benefits & Work Schedule:
For information on the comprehensive benefits package offered by
the University of California visit:
Keywords: University of California - Merced, Merced , COMPUTER RESC SPEC 2 - 11981, IT / Software / Systems , Merced, California
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