Veterans Preferred - Mobile Associate
Company: T-Mobile
Location: Merced
Posted on: April 8, 2021
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Job Description:
Military Veterans are Encouraged to Apply. Mobile Associate (MA)
work as part of a Retail Team of Experts to bring the T-Mobile
brand to life. They live and breathe T-Mobile! They're brand
ambassadors who create energy and excitement around our products
and services. They are obsessed with the connected world and thrive
in a fast-paced environment, where technology innovations, customer
needs and the Retail experience are continuously evolving. They
immerse themselves in meaningful connections with our customers,
and their ability to build new and deepen existing relationships is
unmatched across the wireless industry. They continuously work to
build expertise in uncovering our customers' needs and have a
passion to educate, demonstrate and recommend device and service
solutions. This role is a learning role, where new experts are
working with their team and proactively building skills and
competencies, in preparation for the next level up as a Mobile
Expert. As a Mobile Associate, you will be required to successfully
complete new employee training.* At least 18 years of age* Legally
authorized to work in the United States* High School Diploma or
GED* Work varied shifts, seven days per week, which may include
evenings, weekends, and holidays, including full time training*
Written and verbal communication skills* Tech savvy* Demonstrated
creative problem solving* Passionate customer advocate with the
desire to be yourself when connecting and having fun with our
customers.* Desire to be a part of the game-changing T-Mobile store
team. * Competitive drive and confidence to succeed in a fast-paced
sales environment. * Willingness to work alongside peers and store
leaders, learning and sharing best practices, while serving
customers and providing resolutions to issues. * Effective at
balancing customer experience and performance goals. * 6 months of
customer service and/or sales experience, Retail environment
preferredBuilds proficiency related to serving and selling to our
customers, while providing a best in class customer experience and
building loyalty by:* Helping customers pick up right where they
left off in their shopping journey, whether online, through
Customer Care or in-store. * Exploring individual needs and
providing hands-on demonstrations of the latest and greatest
technology in-store. * Side-by-side selling to find personalized
solutions beyond the bare-bones device and service plan that keep
our customers connected to the people and lifestyle they love,
including anything from unique accessories to up and coming
Internet of Things (IOT) devices. * Guide your customers through
their purchasing experience thoughtful questions, informative
answers and sharing your expertise. * Approaching service and sales
needs with patience, honesty and empathy. Becomes skilled with and
consistently leverages digital tools in interactions and onboarding
to actively demonstrate: * How our ever expanding-coverage stacks
up in our customer's neighborhood, providing them with a lightning
fast LTE network! * Why T-Mobile plans and services will let our
customers live unlimited, feel the love, stay connected and go
further. * How we're redefining how wireless is done, down to
device and account inspection, review and troubleshooting.
Completes training on T-Mobile in-store experience, new skills and
processes, knowledge of systems and reference resources. Makes the
most of their time on shift, consistently seeking out information
between customers, learning about innovations in wireless and
technology. Builds relationships with and partners with T-Mobile
employees across channels, including business and customer service
to: * Collectively own the customer experience and resolve issues,
creating a seamless, run-around-free environment. * Successfully
identify and handoff small business leads. Equal Employment
Opportunity We take equal opportunity seriously-by choice.T-Mobile
USA, Inc. is an Equal Opportunity Employer. All decisions
concerning the employment relationship will be made without regard
to age, race, ethnicity, color, religion, creed, sex, sexual
orientation, gender identity or expression, national origin,
religious affiliation, marital status, citizenship status, veteran
status, the presence of any physical or mental disability, or any
other status or characteristic protected by federal, state, or
local law. Discrimination, retaliation or harassment based upon any
of these factors is wholly inconsistent with how we do business and
will not be tolerated.
Keywords: T-Mobile, Merced , Veterans Preferred - Mobile Associate, IT / Software / Systems , Merced, California
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