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Patient Services Representative - Merced SHAW Prompt Care

Company: Golden Valley Health Centers
Location: Merced
Posted on: May 3, 2021

Job Description:

The Patient Services Representative (PSR) is primarily responsible for politely greeting patients, data entry into the practice management and other data systems; and monitoring various statistical and informational reports. The PSR duties are shared and involve tasks associated with efficient flow of patients, such as answering phones, making appointments, and registering patients.This position is at our Merced SHAW Prompt Care Clinic.Schedule is Monday - Wednesday, Friday - Saturday, 7:45am - 7:00pm.Starting at $14.10 w/o MA Certificate; $14.18 w/MA CertificateEssential Duties and ResponsibilitiesDemonstrates effective communication and problem-solving skills.Communicates effectively by using welcoming words, appropriate body language, eye contact and smiling. Displays a willingness to explore and acknowledge patient needs, expectations and values. Responds to patient needs in ways that are helpful and beyond expectation. Collaboratively works with patients to positively affect their health outcomes.Responsible for beginning of the day and end of the day processes including opening and closing the clinic and arming and disarming alarm as needed.Make appointments, registers and orients all patients to clinic policies regarding services offered, appointment system, after hour's coverage, collection policy, etc.Enters, reviews, and makes necessary changes to all patient registration information in the practice management system in accordance with established procedures.Performs daily pre-flow procedures, works collaboratively with the back office personnel to process and complete the patient encounter and collect amounts due in accordance with established procedures.Researches and answers any questions/correspondence on a patient's account in a timely and professional manner and with regard to patient confidentiality.Using proper phone etiquette answers all incoming calls by 3rd ring and distributes calls as appropriate including message taking and distribution.Maintains neat and organized work area with appropriate labeling of files as needed.Carries out Health Information Representative, functions as assigned.Proactive in participating in industry best practices and corporate quality improvement initiativesBuilds positive relationships with other staff, providers, and supportive departments to maximize accessibility of care to all patients.Adheres to the GVHC Mission, Vision, and Values, Standards of Conduct and HIPPA principles.Other duties as assigned.Min. QualificationsKNOWLEDGE: basic medical front office practices, basic computer operationsSKILLS: strong typing skills, strong written and verbal communicationABILITY TO: work well with people; communicate effectively and respectfully in English / Spanish; work with computers and other modern office equipment; work in a busy environment; multi-task, flexibility to travel and accommodate changes in daily and hourly schedulesPhysical Demands The employee must occasionally lift and/or move up to 25-50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Must be able to hear over the telephone. Must be able to reach above the shoulder level, able to bend, squat, sit, and stand.Work Environment The work environment is usually fast paced with a moderate noise level.Education/Experience RequirementsHigh school diploma or GEDBilingual English/Spanish preferredAptitude for detail and precision;2-3 years experience in medical/data processing field preferredCertificated through medical front office training program preferredTyping certificate preferred >35 wpm.

Keywords: Golden Valley Health Centers, Merced , Patient Services Representative - Merced SHAW Prompt Care, Other , Merced, California

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