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Workforce Specialist

Company: Maximus
Location: Merced
Posted on: May 3, 2021

Job Description:

- Constantly assess system-wide and individual department performance and productivity to confirm business objectives are being met and uncover opportunities for improvement - Produce reports such as attendance, schedule adherence, intraday performance and other ad hoc reports as needed - Ensure sufficient time is planned to support the business through training, individual representative development, team meetings, etc. - Stay up to date with changes to industry best practices, tools, templates, and technologies and looks for opportunities to improve program performance - Participates in and may facilitate meetings and conference calls with cross-functional teams, which may include the client - Maintain an understanding of CDC-INFO scope, processes, and client feedback - Schedule flexibility as well as overtime is required

Education and Experience Requirements

- Requires a High School Diploma or GED - Bachelor's Degree preferred - Minimum three (3) years' experience in the area of workforce management, customer service or call center operations - Strong organization, prioritization, time management and multitasking abilities - Effective written and oral communication skills - Ability to work under pressure and stress while exceeding day-to-day operational demands - High level of commitment, initiative, vision and enthusiasm - Advanced knowledge in MS Excel and PowerPoint - Proficient in SWP system preferred, Aspect eSWP strongly preferred - Ability to multi-task and be flexible in a changing environment - Must be able to effectively prioritize and manage multiple concurrent projects and complete high quality work

Essential Duties and Responsibilities:

- Works on assignments that are routine in nature, with responsibilities easily learned on the job. - Monitor call volume and staffing data to ensure workers are performing in accordance with established quality and performance standards. - Research inquiries using various tools, databases, written materials, and the web to provide knowledgeable responses to inquiries. Minimum Requirements: - High School diploma or equivalent with 0-1 years of experience. - Must be able to start on 3/29/2021 - Must be able to work without absences for a minimum period of 90 days - Must be available to work 8 hour shift between the hours of 8am-10pm Eastern Time (program is operational 7 days a week) - This position supports a federal contract that requires all persons be U.S. citizens.

Keywords: Maximus, Merced , Workforce Specialist, Other , Merced, California

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