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Consumer Loan Processor

Company: Patelco Credit Union
Location: Merced
Posted on: January 15, 2022

Job Description:

About Patelco Credit Union:We're here to help people in communities throughout Northern California build financially healthy lives. We do this by being attentive and partnering with our members to understand what is financially best for them. We thrive on change, and we put people first. If you're looking to use your skills and knowledge to make a difference in the lives of others, we look forward to hearing from you.
Patelco is a not-for-profit credit union, serving the financial needs and aspirations of more than 400,000 members. What we earn, we return to our members in savings from lower loan rates, fewer fees, and personalized service that focuses on transparency, simplicity, and trust. Our mission remains the same as when we started in 1936, to provide products, services, education and expertise that will empower our members to rise up and achieve financial freedom.Overview:As part of the Consumer Lending team the Consumer Loan Processor plays a key role in delivering our members products aimed at improving their financial wellbeing. Responsibilities include working closely with our members through the fulfillment and funding process for all consumer loan products. This person will collaborate internally with the Consumer Underwriters, Branches and Member Contact Center representatives. The successful candidate must display a high level of integrity, communication, initiative, and problem resolution skills. This person must have strong time management, and organizational skills to manage a large pipeline of loans.Responsibilities:

  • Effectively manage a pipeline of various consumer lending loan products, which includes but is not limited to: auto loans, unsecured personal loans, secured personal loans and credit cards.
  • Serve as a member liaison during the fulfilment process, providing timely updates.
  • Calculate income (review bank statements, decipher tax returns, verify employment).
  • Accurately communicate all document and data requirements to fulfil the loan.
  • Communicate professionally with members, internal team and external third parties
  • Ability to read credit reports and interpret information for members
  • Calculate loan to value and debt ratios
  • Review required documentation to ensure information provided satisfies procedural requirements and is in alignment with current policies, procedures and regulatory guidelines
  • Obtain and verify the required Department of Motor Vehicles (DMV) forms to properly record the credit unions lien on the collateral and/or make any updates to title
  • Review approved loan terms with the member prior to funding
  • Identify and properly escalate irregularities and inconsistencies as one of the lines of defense in fraud prevention
  • Understand and comply with all applicable federal and state laws and banking regulations (including those related to OFAC and Bank Secrecy Act / Anti-Money Laundering compliance) and Patelco Credit Union's policies and procedures
  • Achieve and maintain department/organizational goals related to quality, production and member satisfaction
  • Perform other duties as required
  • Assume responsibility for work assignments
  • Maintain positive engagementQualifications:
    • Must have HS Diploma/GED
    • Previous consumer or mortgage lending experience preferred but not required
    • Prior customer service experience
    • MS Office proficiency (Word, Excel and Outlook)
    • Excellent written and verbal communication skills.
    • Excellent organizational and time management skills.
    • Excellent customer service skills, both verbally as well as written
    • Must excel in a fast-paced environment
    • Well organized, team-player, self-motivated and flexible with working hours based on volume
    • Ability to multi-task and detail oriented
    • Demonstrated ability and desire to thrive in a challenging fast paced work environment
    • Demonstrated ability to adhere to Patelco's Core values including service passion, integrity, teamwork, resourcefulness, engagement, and empowerment
    • Ability to mathematically compute rate, ratios and percentages
    • Demonstrate ability to receive constructive feedback as a tool to make improvementsWe Offer:
      • An inspiring career that benefits both you and your community
      • Competitive compensation packages with bonus opportunity
      • Full Medical/Dental/Vision benefits with minimal eligibility waiting period
      • Generous 401(k) with 3% Safe Harbor and 5% employer match
      • Discounts on loan products
      • Tuition Reimbursement
      • Onsite Fitness Center at HQ and rewards for healthy habits
      • Close proximity to BART, restaurants and shopping
        Patelco Credit Union is an Equal Opportunity Employer: disability/veteran

Keywords: Patelco Credit Union, Merced , Consumer Loan Processor, Other , Merced, California

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