MercedRecruiter Since 2001
the smart solution for Merced jobs

Full time Work at Home Senior Fraud Intake Representative

Company: mommyjobsonline
Location: Merced
Posted on: June 30, 2019

Job Description:

Are you looking for a challenging role that includes the convenience of working virtually at home? Are you a reliable, Do the right thing, highly self-motivated individual? Do you genuinely care about helping customers? Then a Virtual Servicing role may be the role for you! These exciting Virtual Servicing positions allow agents to work from the convenience of their own home while offering the opportunity to be part of a high quality servicing environment that is looking to make the customer experience simple, yet effective. The desire to minimize customer effort while showing a high level of passion and energy when problem solving on behalf of the customer will be essential. You will also be asked to assure speedy resolution of issues by using well defined critical thinking skills. Associates will be responsible for primarily fielding inbound calls, answering questions, providing an unmatched customer experience, and handling customer concerns through one call resolution with a focus on protecting our customers from potential fraudulent activities on their account. Associates will also utilize a variety of systems and tools to efficiently analyze and service the needs of the customer and will inform and educate customers to help them make well-informed decisions essential to utilizing their credit card in this ever growing digital world. In addition, listening skills are critical such that effective use of information that is heard is fully leveraged. This role is responsible for complex research and analysis of account activity to assess levels of risk. The successful candidate will take appropriate corrective action through customer contact to verify legitimate usage. He/she will also provide reviews and analysis of risky or exceptional conditions with the goal of helping protect our customers from fraudulent activities on their account. Success in this role require the following: The ability for you to be a passionate customer service advocate with past experiences for you to draw upon Strong time management and multi-tasking skills in a virtual environment Capable of working through changes and challenges by problem solving to achieve the desired result Possess Strong decision making ability and pay close attention to detail High level of autonomy and ethical self-management in a highly audited setting Willingness and acceptance to be nimble when servicing customers Excellent grammar, verbal, and vocal skills Exceptional listening, questioning and call control techniques Knowledge of digital servicing Basic Qualifications: High School Diploma, GED or Equivalent Certification Preferred Qualifications: 2+ years customer service experience in financial services or at least 2 years customer service experience in credit card services 2+ years fraud experience W@H experience and/or HVSS/FDO experience Virtual Servicing Associate (Work at Home) Additional Expectations: Regular and predictable attendance required This role requires a home office environment that is free from background noise, distractions and any activities that could potentially interrupt focus on servicing our customers Ability to sit in front of a PC monitor for extended periods of time A high-speed broadband internet service provider is required in the home office space No dial up or Satellite internet service providers permitted A hardwired internet connection is required upon start to perform the duties of this job The Internet service provider speed/bandwidth must be 3 megabytes per second or higher (minimum required). Please contact your internet service provider for confirmation Please check your internet service provider speed/bandwidth here, http://www.speedtest.net/ The internet connection can only be used for our purposes during your schedule Our ideal candidate should have strong, independent, problem solving skills and should be able troubleshoot technical issues The virtual servicing department operating hours are 8am 12am (7 days a week) The official production schedule that a new employee accepts is based on business need and will be the expected schedule worked unless business needs change in the future. To Become An Agent Please apply and register at mommyjobsonline.com. Please click on Join Now and select the Customer Service Job Bank Registry to get connected with this client and to begin their hiring pre-screening process. Reference agent id code MJOLKimNelson when you register online. Please allow 24 hours of processing time once you register with us. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: mommyjobsonline, Merced , Full time Work at Home Senior Fraud Intake Representative, Other , Merced, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Virtual Assistant
Description: Our clients are busy, small business owners who hire us to handle their phone calls and treat their customers the way they would. Our job is to answer those phone calls, and do what we can to be helpful, (more...)
Company: Mommy Jobs Online
Location: Madera
Posted on: 07/21/2019

Appointment Setting Work from Home
Description: Are you seeking a career that will allow you the ability to work from home with a greater earning potential TeleReach Corporate offers both. As a Business Development Representative with TeleReach, you (more...)
Company: TeleReach Corporate
Location: Hanford
Posted on: 07/21/2019

Freelance Promoter (NEW)
Description: Freelance Job Promoter Mommy Jobs Online is now recruitingpart-timeand full-time Freelance Job Promoters to work remotely. Great opportunity for the perfect person that has a home office setup to work (more...)
Company: Mommy Jobs Online
Location: Madera
Posted on: 07/21/2019


Virtual Assistant
Description: Job Duties: Making phone calls on behalf of people. Cancelling their cable a lot harder than it sounds . Scheduling appointments doctors, business, etc Tracking down the best price for something. Finding (more...)
Company: Mommy Jobs Online
Location: Manteca
Posted on: 07/21/2019

Front-End Engineer
Description: Let companies apply to you, not the other way around. Sign up with Hired to get access to thousands of companies currently hiring front-end developers.Want to work for a company you love Are you a Front-End (more...)
Company: Hired
Location: Manteca
Posted on: 07/21/2019

Scheduling Interviews This Week!
Description: Currently interviewing professional individuals to join our award winning team. This is a solid company that offers top
Company: Professional Career Advantage Network
Location: Madera
Posted on: 07/21/2019

Part-time Shopper
Description: Every few years, a company emerges and transforms an industry. Instacart been leading the evolution of a 800B retail market, and redefining how people shop for groceries. In a few short years we've launched (more...)
Company: Instacart
Location: Ceres
Posted on: 07/21/2019

Comprehensive Ophthalmologist - Full time opportunity with path to equal share partnership
Description: There is an opportunity to join an established Ophthalmology practice that is looking to add a Full-Time Comprehensive Ophthalmologist. The new associate will be handed down cases from one of the current (more...)
Company: ETS Vision
Location: Tulare
Posted on: 07/21/2019

Clinician - NP - (GL)
Description: Join our team and make a difference Here at Planned Parenthood Mar Monte, we are seeking a full-time Clinician FNP/PA to work at our Gilroy Health Center. Services provided at the Gilroy Health Center (more...)
Company: Planned Parenthood Mar Monte
Location: Gilroy
Posted on: 07/21/2019

Interviewing Home Reps!
Description: Nationwide Health Benefits Company. Interviewing Benefit Consultants to help share our medical and dental health plans.
Company: AmeriPlan
Location: Manteca
Posted on: 07/21/2019

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Merced RSS job feeds