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Communication and Network Technical Analyst

Company: University of California - Merced
Location: Merced
Posted on: April 11, 2019

Job Description:

Communication and Network Technical Analyst

Job Category:

Computing/Information Technology


Information Technology

Position Code:




Closing Date:

Applicant review and screening will begin on or around 4/29 and will continue through selection.


$85,000 - $95,000


DCC - Downtown Campus Center

Background check:

Background check is required


WHO WE ARE: The University of California, Merced, is an Affirmative Action/Equal Opportunity employer, and has a strong institutional commitment to the principle of diversity in all areas. In that spirit, we are particularly interested in receiving applications from a broad spectrum of qualified people who would assist the University in demonstrating its essential values of leadership, diversity, engagement and sustainability. Come be a part of history and join the first 21th Century research University.


- We recognize and celebrate the identities, values and beliefs of our community.

- We affirm the inherent dignity and value of every person while cultivating a campus climate rooted in mutual respect and compassion.

- We uphold the right to freedom of expression and encourage a culture of dialogue, understanding, and civility in all interactions. We seek to create a campus where a rich tapestry of ideas is shared, collaboration is embraced, and innovation is promoted.

- We pursue excellence in teaching and learning through contributions from all community members fostering a culture of open exchange.

- We promote opportunities for active participation and leadership in our communities.

- We champion civic engagement, environmental stewardship, research and teaching that connect theory and practice to learning and doing.

- We take pride in building, sustaining and sharing a culture that is founded on these principles of unity and respect.

WHAT WE ARE LOOKING FOR: Communication and Network Technical Analyst III (CNTA), Office of Information Technology

The CNTA applies skills as a seasoned, experienced communications professional with a full understanding of industry practices and relevant policies and procedures. As a member of the Network and Voice services team, provide operational support for all aspects of a large, multi-location campus network, including switching and routing, LAN/WAN connections, wireless, and Voice over IP services. Resolves a wide range of complex issues. Demonstrates competency in selecting methods and techniques to obtain solutions. Monitor, detect, and respond to issues impacting network availability and service.


1) Uses personal knowledge, professional experience, and IT concepts to perform complex analysis and participate in the design, specification, installation, upgrading, and troubleshooting of wired and wireless network distribution and access electronics. Participates in the administration of the campus wired and wireless data systems. Serves as network duty engineer responsible for general network problem determination and resolution. Participates in the development and testing of complex network diagnostic tools and documentation.

2) Implements complex communications and network system changes. Participates in the configuration and testing of complex network diagnostic tools and software.

3) Responsible for general network issue diagnosis and resolution. Troubleshoots complex issues in network systems software and distribution and access electronics for medium and large network installations. Works directly with vendor / manufacturer technical support to isolate and resolve complex hardware and software issues. Configures and troubleshoots systems that support network services.

4) Participates in cross-functional group discussions, activities and efforts. Documents steps for common troubleshooting practices, diagnostic procedures, and issue resolution to be followed by service desk staff.



Bachelor's degree in Information Technology (IT), Information Systems (IS), Computer Science, Engineering or related area and three years of progressively responsible related experience or equivalent experience / training. 3-5 years experience supporting large multi-vendor campus networks preferred.

CCNA (Cisco Certified Network Associate), CCNP (Cisco Certified Network Professional), or Aruba Certified Mobility Associate (ACMA).


Demonstrated thorough knowledge of professional communications and network concepts necessary to resolve issues using established parameters, creativity and independent judgment, escalating as necessary.

Thorough understanding of various network hardware platforms, network related protocols and software including understanding of OSI layer 3 protocols at a basic level and layer 2 protocols at a complex level and related technical standards. Demonstrated experience and knowledge with physical cabling including CAT 5/6/6A, single/multi-mode fiber, etc.

In-depth experience with network diagnostic and performance management tools and software. Thorough and broad knowledge and experience working with network monitoring and management systems.

Working knowledge of network security fundamentals including packet capture/filtering, stateful firewalls, network segmentation, and access control systems.

Demonstrated knowledge of 802.11 wireless network management and support including controllers, access points, signal strength, heat maps, etc.

Demonstrated working knowledge of network authentication protocols including RADIUS, 802,1x, TACACS.

Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.

Demonstrated working knowledge of common switching and routing protocols including BGP, OSPF, spanning tree, etc.

Excellent written communication skills.

To Apply:

Click on the link below to use our new on-line application system.

If you do not have internet access you may mail your application, resume, and cover letter to: University of California, Merced, 5200 North Lake Rd., Merced CA 95343. Please list the job number on the subject line.

Apply Online

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age or protected veteran status.

For the complete University of California nondiscrimination and affirmative action policy see:

As of January 1, 2014 the University of California, Merced will be a smoke and tobacco free workplace. Information and the Smoke and Tobacco Free policy is available at

E-Verify: Effective September 8, 2009, all employers who receive Federal contracts and grants are required to comply with E-Verify, an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA). E-Verify electronically verifies employment eligibility by comparing information provided on the I-9 form to records in the DHS and SSA databases. Certain positions funded by federal contracts/subcontracts requires UC Merced to notify job applicants that an E-Verify check will be conducted and the successful candidate must pass the E-Verify check.
More Information

For information on the comprehensive benefits package offered by the University of California visit:

Keywords: University of California - Merced, Merced , Communication and Network Technical Analyst, Professions , Merced, California

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