Communication and Network Technical Analyst
Company: University of California - Merced
Posted on: April 11, 2019
Communication and Network Technical Analyst
Applicant review and screening will begin on or around 4/29 and
will continue through selection.
$85,000 - $95,000
DCC - Downtown Campus Center
Background check is required
WHO WE ARE: The University of California, Merced, is an Affirmative
Action/Equal Opportunity employer, and has a strong institutional
commitment to the principle of diversity in all areas. In that
spirit, we are particularly interested in receiving applications
from a broad spectrum of qualified people who would assist the
University in demonstrating its essential values of leadership,
diversity, engagement and sustainability. Come be a part of history
and join the first 21th Century research University.
WHAT WE VALUE:
- We recognize and celebrate the identities, values and beliefs of
- We affirm the inherent dignity and value of every person while
cultivating a campus climate rooted in mutual respect and
- We uphold the right to freedom of expression and encourage a
culture of dialogue, understanding, and civility in all
interactions. We seek to create a campus where a rich tapestry of
ideas is shared, collaboration is embraced, and innovation is
- We pursue excellence in teaching and learning through
contributions from all community members fostering a culture of
- We promote opportunities for active participation and leadership
in our communities.
- We champion civic engagement, environmental stewardship, research
and teaching that connect theory and practice to learning and
- We take pride in building, sustaining and sharing a culture that
is founded on these principles of unity and respect.
WHAT WE ARE LOOKING FOR: Communication and Network Technical
Analyst III (CNTA), Office of Information Technology
The CNTA applies skills as a seasoned, experienced communications
professional with a full understanding of industry practices and
relevant policies and procedures. As a member of the Network and
Voice services team, provide operational support for all aspects of
a large, multi-location campus network, including switching and
routing, LAN/WAN connections, wireless, and Voice over IP services.
Resolves a wide range of complex issues. Demonstrates competency in
selecting methods and techniques to obtain solutions. Monitor,
detect, and respond to issues impacting network availability and
1) Uses personal knowledge, professional experience, and IT
concepts to perform complex analysis and participate in the design,
specification, installation, upgrading, and troubleshooting of
wired and wireless network distribution and access electronics.
Participates in the administration of the campus wired and wireless
data systems. Serves as network duty engineer responsible for
general network problem determination and resolution. Participates
in the development and testing of complex network diagnostic tools
2) Implements complex communications and network system changes.
Participates in the configuration and testing of complex network
diagnostic tools and software.
3) Responsible for general network issue diagnosis and resolution.
Troubleshoots complex issues in network systems software and
distribution and access electronics for medium and large network
installations. Works directly with vendor / manufacturer technical
support to isolate and resolve complex hardware and software
issues. Configures and troubleshoots systems that support network
4) Participates in cross-functional group discussions, activities
and efforts. Documents steps for common troubleshooting practices,
diagnostic procedures, and issue resolution to be followed by
service desk staff.
Bachelor's degree in Information Technology (IT), Information
Systems (IS), Computer Science, Engineering or related area and
three years of progressively responsible related experience or
equivalent experience / training. 3-5 years experience supporting
large multi-vendor campus networks preferred.
CCNA (Cisco Certified Network Associate), CCNP (Cisco Certified
Network Professional), or Aruba Certified Mobility Associate
KNOWLEDGE AND SKILLS:
Demonstrated thorough knowledge of professional communications and
network concepts necessary to resolve issues using established
parameters, creativity and independent judgment, escalating as
Thorough understanding of various network hardware platforms,
network related protocols and software including understanding of
OSI layer 3 protocols at a basic level and layer 2 protocols at a
complex level and related technical standards. Demonstrated
experience and knowledge with physical cabling including CAT
5/6/6A, single/multi-mode fiber, etc.
In-depth experience with network diagnostic and performance
management tools and software. Thorough and broad knowledge and
experience working with network monitoring and management
Working knowledge of network security fundamentals including packet
capture/filtering, stateful firewalls, network segmentation, and
access control systems.
Demonstrated knowledge of 802.11 wireless network management and
support including controllers, access points, signal strength, heat
Demonstrated working knowledge of network authentication protocols
including RADIUS, 802,1x, TACACS.
Demonstrated ability to communicate technical information to
technical and non-technical personnel at various levels in the
Demonstrated working knowledge of common switching and routing
protocols including BGP, OSPF, spanning tree, etc.
Excellent written communication skills.
Click on the link below to use our new on-line application
If you do not have internet access you may mail your application,
resume, and cover letter to: University of California, Merced, 5200
North Lake Rd., Merced CA 95343. Please list the job number on the
The University of California is an Equal Opportunity/Affirmative
Action Employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, national origin, disability, age or protected
For the complete University of California nondiscrimination and
affirmative action policy see:
As of January 1, 2014 the University of California, Merced will be
a smoke and tobacco free workplace. Information and the Smoke and
Tobacco Free policy is available at
E-Verify: Effective September 8, 2009, all employers who receive
Federal contracts and grants are required to comply with E-Verify,
an Internet-based system operated by the Department of Homeland
Security (DHS) in partnership with the Social Security
Administration (SSA). E-Verify electronically verifies employment
eligibility by comparing information provided on the I-9 form to
records in the DHS and SSA databases. Certain positions funded by
federal contracts/subcontracts requires UC Merced to notify job
applicants that an E-Verify check will be conducted and the
successful candidate must pass the E-Verify check.
For information on the comprehensive benefits package offered by
the University of California visit:
Keywords: University of California - Merced, Merced , Communication and Network Technical Analyst, Professions , Merced, California
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